FAQs

Q:How much will it cost me for postage?

A:We post all orders FREE 1st class via Royal Mail, regardless of the amount you spend. Depending on the value of the goods, we may post the order by FREE 1st class recorded delivery via Royal Mail (Signature needed)

Q: How long does it take to deliver and what delivery services do you use?
A: All orders are shipped out within 24 hours Monday-Friday using the Royal Mail postage service.

Q: My parcel hasn’t arrived, what should I do now?
A: If your order has not arrived within the estimated delivery time then please contact us through our contact page so that we can help you resolve it.

Q: How do I cancel my order?
A: You can contact us through our conatct page to cancel any order before it is dispatched.

Q: What payment methods do you accept?
A: Paypal. You can also purchase goods using Ezee Points.

Q: Do your products comply with our government regulations?
A: Yes. We understand different governments have different requirements on the products. We know exactly what the requirements are and we provide you with the products that comply with the laws and regulations.

Q: Is Ezee-Quit electronic cigarette and E-liquid juice safe?
A: Ezee-quit products have been tested thoroughly and are certificated by numerous internationally recognized regulatory bodies and safety organizations, including European TUV, SGS, CE and RoHS.

Q: How long does it take to recharge the battery? How long does a fully charged battery last for?
A: It depends on the model you are using. Please contact us through our contact page with any questions regarding the goods that we sell.

Q: Does Ezee-Quit E-Liquids contain nicotine?
A: We supply both nicotine containing and nicotine free products.